Our mission is to enhance yours and your customers' lives through digital transformation.
SENSE VISION
Our ultimate goal is to shift the market in such a way that customer experience and the resolution of customer needs are always the top priority. We are driven by Customer Centricity, Customer Experience, and Products or Services that address real customer problems. You can see this approach in everything we do, from Strategy and Data Analysis to IT Solutions.
Specific Services
CX Framework
A structured methodical Framework for comprehensive planning, evaluation, enhancement of interactions, and change management aimed at achieving the best possible Customer Experience, eg.
Change Management, Service Blueprint, CX
Customer Recognition
Activities aimed at identifying, recognizing, and remembering customer behavior so that the client or customer can be provided with a personalized and relevant experience, eg. Value Proposition Design Customer Journey Mapping Research & Analysis
TechConsulting & Solutions
Services related to the selection, development, and implementation of complex information systems, applications, and tools, eg. Strategy & Transformation
Product/Service Design Company Vision & Business Goals
Data Strategy
Defining a data strategy involves a set of activities that have a significant impact on how a client is able to meet its business objectives and strategically advance using data.
Data Marketing & Automation
Definition and establishment of the process for collection, analyzing, and utilizing information for targeted customer engagement and optimization of business marketing strategies.
Design Thinking & Design Sprint
A set of activities focused on creative and user-centric problem-solving and their validation
Etnetera Sense Team
Filip Mandík | CEO, Business Consultant
For over 15 years, I have specialized in developing visions and executing products and services. My approach to strategy and business cases is grounded in an understanding of target groups, data analysis, prototype validation, MVPs, and also intuition. I live by the principle that consistency and sustainability are more important than short-term satisfaction or immediate profits. My aim is to create added value and engage in activities that positively impact society. This includes not only aligning with the vision of Sense but also learning from my children and challenging perspectives through them.
For me, merely maintaining the status quo is not sufficient.
Petr Hingar | Business Consultant, IT Business Solution
I primarily apply my expertise in the field of technology consulting. My main focus is on strategy, especially for the FSI and ICT segments, including designing solutions and technical specifications. I can precisely define needs, and effectively identify potential stress and impact zones before executing proposed steps.
I enjoy sharing my travel experiences through photographic images captured during my journeys, often in rather remote countries.
Jiří Štěpán | Data Driven Consultant
With 20 years of experience in online projects, founding and leading companies, I strive to utilize this expertise in both my professional and personal life. I perceive our work at Etnetera Sense as an excellent tool for assisting society in digitalization and enhancing the functionality of systems that we are more or less dependent on.
In my private life, I enjoy creating things that generate further value. Immersing myself in new topics greatly motivates me, as does cycling through nature or traveling with my family.
Libor Krsek | Business Consultant
With 18 years of experience in various roles, I have been dedicated to improving processes and products. I assist in the digitalization of businesses, primarily in the ICT, retail, and e-commerce sectors.
Beyond digital strategy, process analysis, BPMN diagrams, methodologies, and use case descriptions, you can expect from me a broad perspective continuously acquired in front of university students and through the viewfinder of a camera.
Jiří Leider | Business Consultant
For over 18 years, I have been dedicated to process optimization, efficiency, digitalization, and project management across various sectors, particularly in the financial sector encompassing banks, insurance companies, or fintech firms, as well as in the telecommunications sector. My experience spans innovation, digital transformation, and tasks such as selecting and implementing CRM, CMS, client portals, and other systems. Additionally, I focus on service models that impact customer experience (CX).
Beyond work, I expand my horizons by kayaking on wild rivers or studying information service design.
Petr Kovalčík | Business Consultant
My education in marketing, economics, and strategic communication at two state universities provided me with a solid foundation. I excel in projects where any customer-centric approach is the key. Specifically, this involves focusing on Customer Journey Mapping, Service & Product Design, or devising and improving suitable workshop methodologies for specific businesses.
Besides work, I focus on board riding, whether it is snowboarding, skateboarding, or surfing. I combine this hobby with traveling, and seek out unconventional places where board riding can be practiced.
Filip Hanzl | Business Consultant
I am skilled in research, UX design, and working with data. I can use data in the context of CX, helping clients with data strategy design – determining what, where, and how to measure, how to connect data, and creating meaningful reporting.
I am a softball coach, so from April to October, I spend most weekends at tournaments in the Czech Republic or Italy. I enjoy commuting to work by bike, rollerblades, or longboard.
Lukáš Müller | Business Consultant
I am eager to engage in data analysis and finding new solutions in the field of digital transformation. I can also apply my technical skills to matters involving code or databases. I often work on designing and optimizing processes and workflows, preparing implementation plans and roadmaps, as well as wireframes and prototypes.
I am an enthusiastic amateur triathlete. Besides sports, I enjoy spending time in my garage, where I am attempting to convert my van into a camper.
Tomáš Chrobák | Business Consultant
I enjoy working with numbers that help explain the essence of things, set them in motion, and ultimately bring about real positive change. I specialize in economic analyses and business process optimization. I enjoy working on mapping customer journeys, competitive analysis, or strategic plans, including data strategy.
I never turn down an opportunity to play traditional or unconventional board games; I have a large collection at home. When I’m not playing games, I enjoy spending time in nature.
Do you want to be a part of Etnetera Sense Team?
Currently, we do not have any open position. However, if you feel that you could contribute to our team, please contact us at sense.hr@etnetera.cz, or fill in the form below.